Curated by Magenta Associates, sessions will focus on our Five Pillars of FM showcasing engaging, inspirational and practical educational content.
The presentations from the seminar programme are now available for download here
Day's Chair : Cathy Hayward
|10:30 - 11:00|| PFM Awards: are you a potential award winner?
Panel discussion with three senior PFM judges – Joanna Lloyd Davies, Mayur Patel and Satvir Bungar – explaining the process behind the PFM Awards, reaction from finalists and value delivered including an overview of the process for this year's awards. Chaired by PFM editor Dennis Flower
|Mayur Patel - Jelf Region Manager, MMC Group Real Estate, Satvir Bungar MBE - managing director M&A Advisory, head of facilities sector, BDO, Joanna Lloyd-Davies, JLD Consultants and founding partner, the Stoddart Review|
|11:00 - 11:30|| PFM Awards: Case study of the PFM Overall winner 2019. Partnerships Matter
Case study of the PFM Awards 2018 Overall Winner – Since October 2015, and in keeping with Dentons' in-and-of-the-community ethos and commitment to CSR, Dentons' facilities management team has been working with its service providers to identify new and innovative ways to engage on common objectives and give back to the local communities in which they work.
This initiative is known as Partnerships Matter. Historically a Performance Management Platform was used to impose financial penalties on KPI non-performance. Dentons – and their service providers – agreed that this approach did not incentivise or help create open, trust-based working relationships. Since December 2015 Dentons worked with their service providers to find new ways to incentivise and work together. The emphasis on 'penalties' was removed and instead a more collaborative approach to performance assessment focused on contributions that benefit their local community was introduced. This is what brought both Dentons and their service providers together to form the Partnerships Matter initiative and committee.
|Mike Forshaw - deputy head of facilities, Dentons UK & Middle East, Matt Hellicar, operations director, Platinum Facilities|
|11:30 - 12:00|| Demystifying workplace technology
The workplace is going through a time of unprecedented change and organisations must rethink how workspace design, workplace policy AND technology come together to create a sustainable, fit-for-purpose and future-proof work environment. While technology has become an essential component in every workplace, for many facilities professionals keeping up with its pace of change remains challenging. In this session, Mark will take a non-technical look at technology, including video, collaboration tools, mobility, wireless, analytics and the IoT, and also examine how Cisco is using technology in its own offices.
|Mark Miller, Workplace Technology Strategist, Cisco|
|13:00 - 13:30|| Panel debate: who’s responsible for energy management in your building?
Energy management can fall under many different remits: the landlord, the managing agent, the FM service provider, the maintenance specialist and the occupier, or slip between the gaps completely. This has led it to many organisations not prioritising energy management and missing out on opportunities to increase efficiencies and make savings. At the same time, there is an increasing amount of energy data available which many organisations are failing to understand and use to their benefit. This debate will look at who should be responsible for energy management and explore some ways to ‘own’ the issue and benefit from it.
|13:30 - 14:00|| Using communications teams to build security understanding in business
There is a widely acknowledged security skills gap in the UK. CISOs in many businesses are faced with huge challenges and the threat landscape is growing with constant addition of web enabled devices and other IoT, providing an enhanced attack surface for criminals and more potential for successful breach. How can businesses help support the security function whilst embedding a great security culture? This presentation seeks to identify ways in which the silos and mystery around security can be broken down by communications teams to bring about genuine cultural change and spread the security load in positive and business-enabling ways, not to mention help educate the board room…and it doesn’t stop there...
|Ellie Hurst, consultant, Advent IM|
|14:00 - 14:30|| FM as a career of choice
Discussion on FM career roadmap and the different journeys you can take and why its beneficial to obtain FM qualifications in order to aim higher.
|Deborah Rowland, director of public affairs, Sodexo and director, IFMA UK, Conrad Dinsmore, ISS and BIFM Newcomer of the Year 2017 and IWFM Ambassador, Fiona Stewart, Sodexo and PFM Account Director of the Year 2018 and Sodexo So Together FM Ambassador|
Day's Chair : Cathy Hayward
|10:30 - 11:00|| Come on down it’s The Compliance Conundrum
Health and safety is a fundamental part of business. But for many reasons, justified or not, it can be seen as costly, a burden, an inhibitor and even nonsensical. Add in changing legislation, conflicting advice and C-suite belief, it can make creating confidence in your compliance feel a little bit of a game show. Sharing with you more than 30 years' experience in making health and safety work in organisations, Greg Davies of Assurity Consulting considers the current situation. So come and join him for an interactive morning and play The Compliance Conundrum
|Greg Davies, director, Assurity Consulting|
|11:00 - 11:30|| Data protection as a facilities enabler
Despite all the marketing by fear and rumours that the world would end in May 2018, in the end GDPR landed with all the grace of a Chinese moon landing. However, much like the dark side of the moon, the real benefits to businesses of truly embracing good data protection practices remain largely hidden from view. This presentation will look at the benefits that can be leveraged by organisations by having a real world understanding of data protection act 2018 and GDPR and how, far from preventing business, if done properly, it can enable greater data analytics and improve business efficiencies
|Mike Gillespie, managing director, Advent IM|
|11:30 - 12:00|| Water system monitoring - don't let other people's mistakes become your problem
FMs are often at the mercy of sampling and consultants when it comes to understanding the condition of water systems under their responsibility. By using 24/7 remote monitoring, FMs can have a direct and continuous picture of condition, allowing them to react quickly to any changes in order to prevent corrosion, off-plan call outs, downtime and dilapidation, offering considerable savings - around £300k in one example. Crucially, this approach dramatically reduces the risk of being left with unchecked issues at handover, the point at which a system becomes the FM's problem
|Steven Booth - managing director, Guardian Water Treatment, Steve Munn - managing director, Hevasure|
|12:00 - 13:00|| What do you want from your FM media?
Brian Shillibeer, Chief Correspondent for ThisWeekinFM will give you an opportunity to discuss what you think is newsworthy and the educational features you are genuinely interested in.
|Brian Shillibeer, Chief Correspondent - ThisWeekinFM|
|13:00 - 13:30|| The last straw: single use plastic in the built environment
With over 8 million tons of rubbish entering the world’s oceans each year, it is predicted that by 2050 there will be a heavier weight of plastic in the oceans than fish.
Humans produce nearly 300 million tons of plastic every year, half of which is for single use - we simply cannot carry on consuming the incredible volume of single use plastic that we currently do. Changes are in motion and, thanks to the popularity of the BBC’s Blue Planet and similar television series, society is more aware of the importance of environmental sustainability.
But it’s now time to make these changes within the built environment sector. It’s important that the realms of FM, workplace, property, construction, architecture and design is seen to lead by example, embracing a movement that will go a long way in safeguarding our planet. Antony Law and Jo Sutherland, two directors from the IFMA UK chapter, are offering a preview of the IFMA-RICS Last Straw event, which will feature speakers from Greenpeace & Kids Against Plastic on the 16th April in London. Law and Sutherland will shine a light on how professionals within the built environment can play its part in reducing single use plastic.
|Jo Sutherland, associate director, Magenta Associates and Antony Law, managing director, Churchill London and IFMA UK|
|13:30 - 14:00|| Benchmarking: it’s not all about cost
Talk to consultants about benchmarking and they’ll tell you it’s all about comparing the cost of services at one site with an industry average figure or standard. But in facilities management, it’s about far more than that. It should also include exploring service standards and specifications, staff training, wages, productivity and engagement. By only looking at costs, most benchmarking exercises miss a substantial about of data and insight about their FM provision. In this session, Mike Boxall, managing director of Sitemark, the de facto standard for good buildings, explores what benchmarking should really include and how FMs can benefit from it
|Mike Boxall, managing director, Sitemark|
|14:00 - 14:30|| Reducing single-use plastics in cleaning and catering
The fight on single use plastic is well documented and OCS is sharply focused on how it can limit the impact of its operations on the environment. In the UK OCS employs approximately 19,000 people and its business touches thousands more every week, meaning it is in a position to make positive changes. OCS UK has committed to reducing its single use plastic footprint. Yvonne Taylor, Head of Cleaning at OCS will talk about the commitments the business has made, working with suppliers to ensure that improvements are made holistically, and making sustainable changes that will have a positive impact
|Yvonne Taylor, head of cleaning, OCS|
Day's Chair : Cathy Hayward
|10:30 - 11:00|| From the front-line to FM: why FM is a great career for former servicemen
Facilities management is a key choice for many former military servicemen with numerous veterans serving the industry in many different roles. But what is it actually like to make the transition from the military to FM? What are the benefits of FM as a career? Are there any pitfalls? And what military skills are useful and where are there gaps? Bryan McLaggan, a former warrant officer in the Royal Electrical Mechanical Engineers, who has had a ten-year career in FM, including his current role as managing director of M&E firm CTS, will talk through his experiences and share some top tips
|Bryan McLaggan, managing director, CTS|
|11:00 - 11:30|| "But they’re not our employees" – the evolving world of employment status
Employment status can often present issues for employers. If you have outsourced a function or set up your business so that all or some of the work is carried out by self-employed workers, this is the time to stop and consider whether you are at risk of a claim that, in fact, these individuals are, or should have equal status to, your employees. Recent high-profile legal cases have picked over the reality of employment status and clarified some key points that all employers need to consider when deciding upon how and by whom the work is carried out. This seminar will explore these cases and highlight the risks that you should be aware of.
|Terry Hayward, HR consultant, International Workplace|
|11:30 - 12:00|| Panel debate: What does the Pret allergy scandal means for workplace catering?
Three allergen-related deaths have appeared in the news last autumn, bringing the topic of labelling to the forefront of caterers and FMs’ minds. But Pret didn’t break any laws in the way it displayed its allergen information. Will public opinion force retailers and workplace caterers to take a more proactive approach to allergen labelling? Could there be a change in the law and what might that mean? What is good and best practice in this area?
|Kate Law, nutritionist and founder, the Food Boss, Paul Bates, Talkington Bates, Julian Fris - Neller Davies, Ben McEwen, Director - Lexington|
|13:00 - 13:30|| Understanding fire legislation and the role and responsibility of the FM provider
Many FM providers assume a level of responsibility for the fire life safety systems installed within their customers premises, and, as such it is imperative that they understand the Regulatory Reform Fire Safety Order and all associated legislation and British Standards. Mike Estall, Head of Contracts for BBC Fire & Security, discusses current legislation and British Standards, highlighting the areas of responsibility that FM providers should be aware of. Mike will guide the audience through their duties under these regulations, explaining delivery to customers and relevant service providers in order to ensure compliance and protection.
|Mike Estall, head of contracts for BBC Fire & Security, a Marlowe critical services company,|
|13:30 - 14:00|| The invisible danger – how FMs can protect building occupants from bad air
With the Government’s Clean Air Strategy (launched in January) putting air quality both outside and inside under scrutiny, our understanding of the effect of ‘bad air’; i.e. particulate matter, is under the spotlight and those responsible for our buildings must take-steps to ensure they become safe-havens - essential in our polluted city centres. Camfil’s Peter Dyment will explain the potential dangers within our buildings and what FMs can do to protect occupants - from choosing internal furnishing and decorations with low VOCs, to air filtration.
|Peter Dyment, IAQ expert, Camfil|
|14:00 - 14:30|| Navigating the minefield of lift compliance
Life compliance can sometimes feel like a complete minefield. In this session we will unlock jargon and possible confusion related to lift projects and provide you with the information to obtain clarity on lifts. The session will include mandatory legal requirements for lifts; the current lift standards and how they influence your future lift plans; safe working on lifts; The Equality Act; how Fire Control/Fire Fighters Lifts integrate with the building; and creating a lift improvement strategy
|David Pickering, technical director, ilecs|
Why attend The Facilities Event?
"The really important thing about shows like this is that we get a different audience. Some of the things we are debated in these sessions, we have debated at ThinkFM and IFMA conferences for the last 10-20-30 years, and we think we are debating the same old story but around the room, most of the people sat in the rom will be hearing it for the first time. They have come here because it is a different type of show.
"FM, as we know, is hugely complex, with a zillion different threads and streams. That is what you get at shows like this – people come along to find a particular stream, but then they join a seminar where we are talking about big picture FM and suddenly we’ve achieved that bit around reaching out to the people we don’t normally touch or communicate with."
Martin Pickard, Managing Director, The FM Guru Consultancy