Anthony BennettCo-Founder, Bennett Hay
Co-founder of Bennett Hay, Anthony Bennett, possesses over 20 years’ experience within the hospitality and facilities service industries. Bennett Hay operates in London workplace buildings providing guest services, food and wellbeing and workplace support to clients. The bespoke hospitality provider’s expertise lies in blending on site teams to deliver two or more complementary workplace support services. These can include reception, telephony, concierge, staff catering, hospitality, fine dining, events, mailroom and reprographics and housekeeping services.
Anne Lennox-MartinDirector at FMP360
As an independent consultant and trainer since 2003, Anne has worked with large blue-chip companies and public sector bodies and some of the major FM training organisations and service providers specialising in FM change management, customer service excellence and collaborative working within supply chains. A founder member of BIFM’s Women in FM group, Anne has supported the group at events and as a mentor on the WiFM scheme.
Alan WilliamsFounder & MD, SERVICEBRAND GLOBAL
Alan coaches leaders of service-led organisations to deliver inspiring service for competitive advantage, globally. He thrives on leading the transformation of service, culture and behaviour, using a purpose and values-driven approach.
He has worked with a range of organisations such as RBS, EMC, MITIE, Land Securities, Barclays Capital, JLL, Royal Mail Group, Nissan Infiniti, Compass, and YOTEL. His SERVICEBRAND projects have delivered measurable balanced scorecard impact and received industry recognition from CoreNet, EuroFM, the Association of Business Psychology, and BIFM.
Alan is a published author and speaker, a Fellow of the Institute of Hospitality, a Board member of BQF, a Founder Faculty Member of Culture University, a Steering Group member of UK Values Alliance and Founder of the Global Values Alliance.
Claire HuffmanDirector - M&A at Morphose Ltd
Claire has more than 10 years’ experience predominantly in the real estate, facilities management and professional services sectors. In this time, she has worked for both service delivery, client and managing agent businesses involving UK, European and global responsibility. Huffman started out her career in procurement roles for major blue chip oil and gas organisations before moving into FM, broader operations and general management, firstly at Carillion and then client side with pharmaceutical firm IMS Health. Latterly she was a director at Cushman and Wakefield. During her career she has been involved in significant M&A integration activity as well as IPO processes and private equity ownership.
Colin KentonManaging Director, FM Services, KBR
As Managing Director for Facilities Management Services Colin holds strategic responsibility for the direction and growth of the FM Services business across the UK for KBR. His remit includes Business Development and acquisition: securing contracts, and negotiating at executive level with major clients in both the public and private sectors. Colin successfully bid the Public Sector Met Police FM Integrator opportunity as part of the business strategy, a £80m 10-year contract, and was the client side interface during the selection process. Other new clients include London Fire Brigade and Home Office.
Colin has most recently been a judge for the British Institute of Facilities Management (BIFM) and is a Non-Executive Director on the KBR Joint Venture Project Allenby/Connaught contract.
David EmanuelDirector at FMP360
David has been involved in Facilities Management since the mid 1990’s, working with a number of leading FM suppliers providing full marketing and communication support, with a specialism in new media. Responsible for the creation of numerous intranets and websites for both commercial organisations and for many of the FM associations including the BIFM, FMA and EuroFM in the early 2000’s – David went on to build the pioneering online news and information site for the FM sector: www.i-fm.net
In 2014 he launched FMP360 Ltd with Anne Lennox Martin and the ‘dream team’ of collaboration consultants, committed to facilitating strategic outcomes and continuous improvements. Our evidence-based measurement solution uses dynamic management information to improve service performance and cost savings where they are most needed, ensuring better strategic alignment between two or more parties.
He has been actively involved in the FM industry, and organises the FM industry conference: Workplace Futures, and also organises the Technology in FM awards. He has served two terms on the BIFM Members Council as the individuals members representative and was a board director of the FMA for many years, until it merged into the Buildings Future Group in 2013. He was also the Chair of the FM judges of the Women in the City awards, and is the Treasurer of the BIFM SIG Women in FM.
David is an active and often outspoken protagonist for the FM sector, he believes passionately in the role the FM sector has to play for the economy, business and the community.
Deane SomervilleEnergy Institute
Deane Somerville has worked in the Knowledge team at the Energy Institute for the past three years, and has been involved in the development and production of the Energy Barometer as well as other Knowledge Service products. Prior to joining the EI, he worked in environmental consulting, focusing on contaminated site remediation. Academically, his background is in Geology as well as Energy and Environmental Technology. Deane is a Graduate member of the Energy Institute.
Guy PakenhamManaging Director
Managing Director with over 24 year experience in starting, developing and running successful cleaning companies. Currently developing business strategies for cleaning service delivery in a diverse range of sectors including transport, commercial offices, public authority, warehousing and distribution. Passionate about growth through partnerships, trust, service and commercial innovation. Focused on business development and profitability for stakeholders.
Ian AdamsHead of marketing strategy, Mitie
Ian has pursued a career in marketing since 1985 across a variety of manufacturing, engineering and service businesses. His route into the Facilities Management industry was via Dalkia and he has held a number of senior marketing positions in this sector over the last 14 years.
He is a Fellow of the Chartered Institute of Marketing and became one of the first to achieve Chartered status when the CIM introduced it in 1998.
Ian is currently head of marketing strategy development with Mitie, one of the UK’s largest outsourced FM service providers. His current marketing role focuses on key client relationships as well as specific areas of strategic interest for Mitie, including workplace trends, agile working, future FM propositions and the digital workplace.
Ian Ellison, BSc (Hons) MBA CBIFM FHEAPartner, 3edges
With 18 years’ experience spanning workplace and facilities management, research, consultancy and education, Ian has developed a reputation as an engaging and entertaining thought leader. He is regularly invited to speak and facilitate events, and has shared insights at Workplace Trends, GBI FM & Property, IFMA Foundation, Euro FM, BIFM’s ThinkFM, TSK’s Knowledge Exchange, and more. Ian is also a Street Wisdom ‘street leader’, and was an insight partner in the ambitious and high profile Stoddart Review.
Ian has published journal articles, papers and book chapters exploring the human and cultural elements of organisational and workspace change, challenging the lack of critical, sociological awareness in the workplace industry. He is currently completing his doctorate which explores ‘what matters’ to both providers and users of organisational space in both traditional and co-working workspace environments.
Ian is a partner at 3edges, providing workplace research, insight and change expertise through developing insight and understanding to unlock the potential of workplace to improve business performance. 3edges work independently at the interface between clients and workspace providers to enable better outcomes. We focus on workplace, not workspace. Get in touch to see the difference.
Jill Fortune, BSc (Hons) MA MRICS CBIFM FHEAPartner, 3edges
Jill has over 20 years’ experience spanning education, training, property, facilities management and consultancy. A keen observer of people Jill is an Insights Discovery Client Practitioner, Emotional Capital Certified Practitioner and is fascinated by the link between people and work environments. Her enthusiasm and dedication has helped her to deliver successful projects with major public and private sector clients. During her time at Sheffield Hallam University she was nominated as one of the top twenty women in Facilities Management and won funding for several external and internal research projects relating to workplace and education for Facilities Managers. She designed and developed Undergraduate and Postgraduate Degrees in FM and was also involved in work for internal clients to support change and communication initiatives. Jill now works as a partner with 3edges who provide workplace research, insight and change expertise through developing insight and understanding to unlock the potential of workplace to improve business performance.
3edges work independently at the interface between clients and workspace providers to enable better outcomes. We focus on workplace, not workspace. Get in touch to see the difference.
Julie JacksonHead of Re-Engineering at OCS
Julie has 25 years’ experience in FM and has held positions in both client and service provider organisations. She has worked in the Private and Public Sector and has specific Industry experience in Banking, Defence, Broadcast, Communications, Construction, Education, Retail, Semiconductors, Leisure, Manufacturing, Social Housing and Care Homes.
Joining OCS in October 2014, Julie reports to the Global CEO to lead Re-Engineering activities including the transition of all new business following. This follows a five year career with Johnson Controls where she led mobilization and contract transformation for the EMEA Region. In 2013, Julie was responsible for 8 global transitions projects valued $650m, in 2012, 36 transitions were completed with total contract value of $308m.
Julie has been a full BIFM member since 1989 and held Regional Committee membership for four years.
Katie KingCo-Founder of AIinFM and Managing Director of Zoodikers
Katie has an MBA, and an illustrious corporate career spanning 27 years, including 8 years as a Director of Next Fifteen Group Plc. She has advised and coached numerous international brands from Huawei to BT, Arsenal football club to Harrods, Mitie to Accenture, as well as start ups and universities.
Katie is a Co-Founder of AIinFM – Artificial Intelligence in Facilities Management. She is also Founder and Managing Director of digital marketing agency Zoodikers.
Katie is a Chairperson of the UK industry body the PRCA – the Public Relations and Communications Association and is recognised in the field of Social Business strategy and digital transformation.
Katie has delivered two TEDx presentations and is a regular on the international speaker circuit including recent speaker slots on AI at the Facilities Show 2016 and The Social Media Conference 2016.
Lillian AntonioSenior Ergonomist at Herman Miller
Lillian is a professional ergonomist with a BSc Ergonomics. Before joining Herman Miller in 2010 she worked as a consultant specialising in musculoskeletal disorders and the workplace. She now works as part of the Knowledge and Insights team advising the International business about ergonomics, providing seminars and training as well as working directly with clients to help them to be more healthy and productive.
Liz KentishCo-founder, Kentish & Co.
Liz aims to be an ambassador and role model for those in facilities management, the built environment and the many other sectors of industry that Kentish and Co work in. She conducts business honestly and openly, and talks about management in an extremely human way that removes some of the barriers put up by ‘business’. Her enthusiasm and passion for supporting people is described as inspiring and she is seen as genuinely positive and straightforward. She is someone with tireless energy and a real passion for developing and adding value to teams, individuals and organisations. As co-founder of Kentish and Co Liz’s key role is to develop our global business partnerships. She loves nothing more than networking and if you‘re looking for a chairman or keynote speaker for your conference, she’s your woman.
Lucy HindFacilities Director, Covance
Lucy is the Facilities Director, based at Covance’s Harrogate facility, partnering with the operational and support functions across the site and supporting both Porcheville and Munster facilities operations and site leads. Lucy also leads the Global Energy & Sustainability Team for the Covance organization.
Lucy joined Covance in 2008 as a consultant and she was asked to stay in a permanent capacity in 2009.
Lucy reports to Chris Anderson. Lucy is a member of the Harrogate Council, and on a site level leads the Energy champions & UK CRC group, COA and Diversity groups.
Lucy is currently studying for her PhD and she holds an MBA in Facilities Management, a Degree in Mechanical Engineering. Lucy also sits on the Leeds Enterprise Partnership Board, the Sustainability School and the CSR Board for Covance Corporate.
With over 30 major expeditions to date, Mark has reached the Magnetic North Pole, the Geomagnetic North Pole twice, has completed solo expeditions to both the Geographic North and South Poles and led a team on an ascent of Mount Everest. He has been a part of major BBC and Channel 5 documentaries and over the years has trained and led people in the extremes of the planet.
Mark aims to communicate globally with schools around the planet to have open discussions with students about climate change, cultural differences, and thinking differently about life. He is ranked within the top 5 communicators in the world on the Skype platform and has to date travelled over 3 million Skype miles by connecting with children in 34 different countries.
His own award winning documentaries have shown the life of dog teams in Alaska – a solo survival film in the extremes and more recently a complex cutting edge expedition film which explains the harsh reality of global warming and its effect on the Arctic Ocean as his team crossed to the North Pole.
Mike GillespieMD & Co-Founder of Advent IM Ltd, Director Cyber Strategy & Research – The Security Institute & Vice President of the Centre for Strategic Cyberspace + Security Science
Mike is an experienced, senior information security practitioner of many years’ standing and is well versed in the threat to organisational information assets. An active member of the Security Institute since 2008, Mike was voted onto the board of Directors in 2013 and given special responsibility for Cyber Research and Strategy.
Recently, having been a member of the CSCSS Global Cyber Security Select Committee for some time, he has been asked to take on the role of Vice President of CSCSS and assist the organisation with continuing to promote thought leadership and awareness to a global audience on the current threats to organisational information assets emanating from cyberspace. As a subject matter expert Mike is called upon regularly to speak at events and contribute editorial, including for the BBC and The Sunday Times as well as regular industry media. He is also part of the editorial board for Professional Security Magazine.
Preston GanHead of Quality & Performance, Facilities & Estates Directorate at NHS Grampian
Preston Gan is the Head of Quality and Performance, a senior facilities manager, for the Facilities and Estates Directorate at NHS Grampian with over 12 years of experience in implementing and overseeing change through integration of services and systems, improving processes and procedures to deliver results for high profile organisations across both private and public sectors.
Preston has won several awards in his career to date, has an MBA in FM, is a Certified Member of BIFM and a Chartered FM Surveyor. He is also a Committee Member for BIFM Scotland, representing the Northeast branch, and for RICS Matrics Aberdeen and Northeast Region, and forum member for RICS FM Scotland. Preston is also the appointed FM ambassador by RICS for promoting the FM profession to younger members and a mentor/counsellor for those sitting through their APC FM pathway via RICS.
Simon IatrouEditor of i-FM
Simon Iatrou is a writer and editor specialising in the built environment. For close to a decade he has worked on media titles in sectors such as facilities management, cleaning & hygiene and contract flooring, both in print and online. He is currently the editor at i-fm.net.