Andrew HulbertMD, Parento FM
Andrew Hulbert joined the facilities management industry as a 21-year-old graduate in 2008 and within four years had reached director level. He has a first class honours master's degree in FM from UCL, won the Young Manager of the Year Award 2010, and has chaired the Young Managers' Forum for a number of years. For over six years, he has volunteered for the BIFM having participated on the Rising FMs scheme, Governance Committee and additionally served as a BIFM Awards judge.
Considered a pioneer of modern facilities management, Andrew founded his own facilities services company Pareto FM in August 2014. In just three years, the company has grown to £8m annual turnover and 80 staff, and is one of the fastest growing and most exciting companies within the sector - leading the way in exceptional service delivery, people management, and technological innovation.
Anne Lennox-MartinMD, FMP360
Anne is the MD of FMP360 Ltd, the collaboration consultancy. She also has her own FM consultancy and training practice.
An experienced and articulate facilities business manager for over 30 years, Anne has managed a broad spectrum of work environments for both public sector and commercial companies, covering hard & soft services from both client and supply sides.
She has a master's degree in Facilities and Environmental Management and was awarded the BIFM professional qualification in 2002. A founding member of Women in FM (WIFM) in 2005, Anne has also been identified as one of the 20 most influential women in FM by FM World.
In 2013 she was awarded the ‘Profound Impact on the FM Industry' award by the BIFM, and in 2014 was bestowed fellowship status by the Royal Institute of Chartered Surveyors.
Bernard CrouchDirector, AcumenFM
Bernard Crouch has over 25 years' experience in the facilities management and workplace sectors, and has experience in the supply, client, and managing agent sides of the business.
Utilising his wide-ranging experience, Bernard founded Acumen FM were he currently serves as an FM consultant. In this role, he provides support and advice to both end user clients and service providers in the UK and overseas. He is also a tutor, and provides seminars and support to students studying their BIFM level 4 and 5 qualifications. He has a viewpoint on most issues relating to both workplace and FM.
Bruce McDonnellDirector, IncentiveFM
Bruce joined Incentive in 2009 after a successful career in the field of specialist logistics, outsourced mailroom and reprographics management. His previous role was National Operations Manager for one of the UK's leading providers with clients spread across legal, pharma, media and commercial sectors.
He joined Incentive as Associate Director, and in 2012 took over as Operations Director responsible for the strategic development of the multi-service operations for over 40 clients with over 800 directly employed staff. In 2014, Bruce was promoted to Managing Director and has led the business to deliver its current turnover of £70m with over 1,700 staff.
Process engineering, strategic contract management and most importantly staff engagement are at the centre of Bruce's operating principles. “Making Incentive a great place to work is what sets us apart and makes coming to work so enjoyable for me”.
Cheryl-Anne SandersonOperations Director, G4S Facilities Management
Cheryl-Anne is a seasoned professional with many years of experience in the facilities management sector. Most of her career has focused on implementing innovative projects to ensure first class customer service and promoting core business values in both hard and soft FM. Cher has an impressive record of building stakeholder relationships and leading multidiscipline teams to drive increased operational efficiency, client satisfaction and cost reductions.
Cher also has considerable understanding of customer service management, financial planning, account development, and leading and empowering team members. She has a recognised ability to create optimised working environments which ensure change is implemented and maintained. Cher is a G4S Group Performance winner, BIFM Rising Talent finalist, finalist of Young FM Manager of the Year and recipient of WeAreTheCity's Rising Star award.
Cher joined G4S Facilities Management in 2012 as a Service Delivery Manager. She has since risen through the ranks and now serves as Operations Director.
C-J GREENChief Executive Officer - UK, Servest
C-J joined Servest in August 2009 and has been instrumental in developing the HR strategy within the business which has grown from 2,000 to 23,000 employees in eight years.
Running marathons and spending time with her family, C-J is a pioneer in having a fulfilled work-life harmony and believes that every colleague and customer deserves the freedom to express what works for them. C-J recognises and embraces that one size doesn't fit all and encourages a ‘business unusual' approach in all decisions. C-J was promoted to CEO for the UK in October 2017 after a successful tenure as Chief People Officer (CPO). During her time as CPO, C-J introduced a number of significant changes to the people side of the business including the “You Choose” philosophy. C-J is a firm believer in building people, not processes and has spent her career at Servest focusing on positive changes to enhance customers' and colleagues' experiences. As CEO for the UK, C-J has restructured the leadership team to allow for a more customer-centric approach.
Debra WardChief Executive Officer - Strategy & Growth Director, JLL
Debra has a wealth of international experience and has worked at director level in companies such as Mitie, Mace Macro, and Condeco Software. Currently, she serves as Strategy and Growth Director for Corporate Solutions across EMEA for JLL.
Her strengths lie in building, operating, and rescuing businesses. She encourages and supports employees in achieving their ambitions, and is a strong advocate of work culture as the key differentiator in business.
A mentor and certified executive coach working with blue chip leaders as well as entrepreneurial start-ups, she has served as Chair for the Women in FM committee (WIFM), as well as achieving various industry accolades such as the 2015 Women of Achievement by Women of the City, Top 10 People in FM by RICS. Recently, she was awarded RICS fellowship for her contribution to the property, workplace, and facilities management industry.
Geoff PrudenceDirector, Property, FM & Building Services Group
Geoff is an instantly recognisable leader in the FM industry and particularly known for actively championing the need for effective maintenance strategies, workable designs, and driving improved standards of delivery in the built environment. He has been involved with numerous industry activities, panels, boards, improvement initiatives and is Chair of CIBSE Facilities Management and founding Chair of the BIM4FM cross-industry workgroup.
He has over 40 years' experience in the private and public industries, including the banking sector, critical environments, large property portfolios, transport/rail infrastructure, local authorities, district /regional government and the education sector, with particular emphasis in recent years on leading change and business transformation.
He is currently Director, Facilities & Infrastructure at UCL.
Geoff RobsonChief Operating Officer, Defence Infrastructure Organisation (DIO) within the Ministry of Defence
As Chief Operating Officer (COO) of the Defence Infrastructure Organisation (DIO) within the Ministry of Defence (MoD), Geoff Robson is responsible for the leadership, management and direction of all aspects of operational delivery: delivering a safe, sustainable and secure estate that looks after the welfare of our employees and provides a safe place for our Defence personnel to live, work and train.
Geoff’s first industry role was with PriceWaterhouseCoopers where he qualified as a chartered accountant before moving to Orange PCS (now EE). During his time at Orange, Geoff held a number of key roles: as UK Strategy Manager he was part As a part of the UK 3G expansion team, he joined the Orange leadership team responsible for Customer Operations and in 2006.
Subsequently, Geoff led the transformation of the fixed line business building a new network, IT platform and associated customer migrations.
Ghasson ShabhaSenior Lecturer, Birmingham University
Ghasson Shabha is a Senior Lecturer in the School of Engineering and the Built Environment at Birmingham City University. He obtained his PhD in Architecture from Bath University, UK.
He has written many refereed journal papers and delivered workshops in the UK and overseas. He has advised housing associations, PROMIS, Dubai, CIB and Building Research Establishment (BRE).
Ghasson's research explores inclusive environments in order to identify issues related to the design and management of the indoor and the wider built environment for those with neurodiversity problems including autism spectrum condition and dementia. His focus is on how the environment can contribute to therapeutic and healing qualities to mitigate the impact on affected individuals.
He is also researching the risk of airborne infection in critical healthcare facilities and incorporating wireless sensors embedded into mechanical ventilation air conditioning systems. He is developing a predictive infection criticality model (PICM) to assess the intensity and frequency of colonisation and to identify hotspots in critical healthcare areas.
Guy PakenhamMD, Cordant Group
Guy graduated from university with a BA hons in Literature and Philosophy before beginning his career in cleaning as a Key Account Manager selling cleaning equipment and machinery for six years. Guy set up his first cleaning company in 2001, and grew the business from nothing to a £15m turnover business in the transport sector within six years.
After selling his business to the Cordant Group, Guy joined Cordant as a Director in 2007 and was later appointed Managing Director in 2009. Guy has since remained with Cordant and has grown the business from a £22m turnover contract cleaning company specialising in transport, to a £45m turnover business providing services to multiple additional markets such as retail, corporate, and public sector.
As a result of Guy's hard work and tenacity, Cordant now clean 75 per cent of all London buses and have a substantial footprint in the rail and tram industry.
Jeremy DicksDirector of Operations, OCS Group
Jeremy has gained extensive facilities management experience working in senior management positions within Compass Group, Sodexo, Carillion and currently OCS. These have included Managing Director, Sodexo Ireland and Managing Director Sports Leisure and Travel, Sodexo UK.
He has overseen complex, international contracts within the corporate, public, health, education, government, retail, and leisure market sectors. He's had responsibility for managing high value business regions - delivering a full range of facilities and property services. These services have spanned construction, strategic asset property management and facilities management services both hard and soft.
Through his work experience he has gained a leadership understanding of successfully optimising resources and adding value to the client's business through the delivery of service solutions. He's achieved this through managing teams with a wide range of expertise and effective resource management. This has involved implementing change through innovation, efficiencies, and combining services, whilst not commoditising the service.
Julie KortensFounder, Konnected People
Until 2016, Julie led Channel 4's Corporate Services division where she established both FM and indirect procurement departments. She was responsible for the channel's property portfolio and the multi-million pound refurbishment to transform their London HQ.
A key figure in the FM industry, Julie was Chairman of the BIFM (2014-2016) and is now an Honorary Fellow. She has won numerous industry awards, including FM of the Year and Women in The City's Woman of Achievement (FM category).
Since leaving the corporate world to become an independent consultant, Julie has established her own business, Konnected People. She is also a founding director of The Mentoring Business, NED of Intu Retail Services and Chair of the Appointments and Remuneration Committee of the Chartered Institute of Environmental Health.
Julie is at her best when she works with individuals and teams to improve performance and to influence cultural change. A qualified and experienced coach and mentor, Julie is also an accredited Myers Briggs and Clarity4D practitioner. She has an MA in Employment Strategy and is a Chartered Fellow of the CIPD.
Kimberly MossMarketing Director, Servest
Kimberly Moss, Group Head of Marketing at leading facilities management provider, Servest UK, is responsible for all marketing functions; including strategy, branding and communications. Having worked in both B2B and B2C environments across retail, distribution and manufacturing sectors, and with a degree in psychology, she has a wealth of experience and enthusiasm. She hopes to continue inspiring more women to work in a traditionally male-dominated industry with her work.
Mike GillespieFounder, Advent IM
Mike is managing director and co-founder of Advent IM and vice president of the C3i Centre for Strategic Cyberspace and Security Science (CSCSS). An experienced, senior information security practitioner of many years’ standing, he is well versed in the threat to organisational information assets.
Mike serves as a cyber spokesperson for the International Institute of Risk and Safety Management and as the Cyber Security lead for the surveillance cameras guide from the UK Government’s Surveillance Camera Commissioner. Mike is recently retired from the board of the Security Institute where he served as Director for Cyber Strategy & Research for several years.
Oliver HeathDirector, Oliver Heath Design
Oliver Heath is an architectural and interior designer and recognised global expert in biophilic design. His work is expressed in a number of mediums - including the built environment, writing and the media; having worked for a number of television channels including the BBC, ITV, Channel 4 and the National Geographic channel. His latest book, Urban Eco Chic (Quadrille), sold over 30,000 copies in six languages. He has acted as a spokesperson for the likes of the Department for Energy and Climate Change (DECC), the Energy Saving Trust (EST), and the Waste and Resources Action Programme (WRAP). Currently, he is a Biophilic Design Ambassador for Interface
Paul WytonPrincipal Lecturer & Subject Lead for Facilities Management, Sheffield Business School
Paul is a Principal Lecturer and Subject Lead for Facilities Management at the Sheffield Business School. Paul lectures on the master's and undergraduate programmes, as well as bespoke corporate courses. He also contributes to other management education within the Sheffield Business School.
With a strong belief in the need to keep educational delivery current, Paul is involved in applied research and consultancy projects that will inform the curriculum and is currently developing the new degree apprenticeship programme.
His research interests include critical systems thinking within organisations, change management and management development. Prior to joining the Centre for Facilities Management Development (CFMD), Paul was a manager in the sports, recruitment and transport industries. He holds a first class degree in Sport, an MBA, and is a fellow of the higher education academy and BIFM.
Raj KrishnamurthyCEO, Workplace Fabric
Raj is an ambitious entrepreneur and inventor who is transforming the workplace through technology. While serving as innovations director at Interserve, he identified a gap in the market for a technology solution that enables employees to have their best day at work, while also saving on real estate costs.
In 2016, he founded Workplace Fabric and spearheaded the development of its flagship product ‘Freespace'. This solution measures not only workspace occupancy, but environmental qualities that impact the comfort and productivity of employees. Workplace Fabric operates in over 30 global cities, working alongside companies such as Willis Towers Watson, Adobe and Cushman Wakefield.
Sajna RahmanBusiness Development Manager, Sodexo
Sajna Rahman is Business Development Manager for Sodexo's UK&I Healthcare division. With 20 years' experience in FM across both public and private sectors, Sajna has worked at Sodexo in a variety of roles over the last 6 years. With her most recent appointment to the sales team, Sajna has developed a deeper appreciation of the true value that FM services bring to her clients.
Sajna's had a fulfilling career thus far and always strives to learn and develop at every opportunity. A champion of her clients, organisation and for talent in FM, Sajna considers herself to be a brand ambassador for her organisation and for the industry. She strives to ‘pay it forward' by mentoring, volunteering, networking and speaking about the FM industry and associated career opportunities. A natural networker, Sajna is known as a ‘connector' and is co-founder of the exclusive annual event ‘Tomorrow Meets Today', which brings together today's inspirational leaders with future leaders, providing a platform for both groups to meet, develop and grow.